Manager, Occupational Health and Wellness

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions?

Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As a Professional Leader, you will lead yourself through: positive orientation, self-development self-management, problem solving and decision making. You will lead others through: leading and engaging with your team, developing others and communicating effectively. You will lead the business by: being guest-focused, forward-thinking and planning, business awareness and business improvement.

Reporting to the Assistant Director, Talent and Culture the Manager, Occupational Health and Wellness will provide strategic day-to-day leadership ensuring implementation of departmental programs, policies and processes, and be the champion of Accor’s AllSafe program. This includes programs for both Colleagues and Guests.
 
The Manager, Occupational Health & Wellness will be a strong, innovative leader and will possess a thorough understanding of the hospitality sector.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax FreeSavings Account (TFSA)
• Complimentary dry cleaning of business attire and shift meals

What you will be doing:

• Provide leadership in the development and implementation of Occupational Health & Safety strategies and plan collaborating with Executive, Leadership and Colleague teams and committees to determine priorities
• Member of the hotel crisis team, with particular emphasis on any occupational incidents
• Play an active role in the Hotel Health & Safety Committee
• Provide guidance and is responsible for overall wellness programs for Colleagues  including: Occupational Health, Safety (including hygiene training), Ergonomics/Rehabilitation, and Disability Management
• Experience with respirators and mask fit testing 
• Able to conduct: Hotel Air Quality Testing and Noise Surveillance and Hearing Conservation Program
• Manage the WHMIS programs and training
• Reinforce cleaning programs with the operational team in both heart of house and front of house areas including frequent disinfection of high touch areas
• Ensure frequent and effective communication with all relevant health and safety stakeholders
• Work closely with Hotel senior leadership to disseminate communication collateral, stay up to day on changes to legislation in order to adapt procedures swiftly and accurately 
• Complete random testing/audits of hotel/guest room amenities ie tables, glassware, bathrooms, etc. to ensure they are properly cleaned and sanitized 
• Oversees the functioning of the hotels’ Joint Health & Safety Committees in accordance with legislation and ensures the creation of processes to improve and prevent incidences.
• Ensures protocols are in place and followed regarding reporting of WSIB claims and manages Work Accommodation and Return-to-Work processes as well as Disability Management and Absence Management program. 
• Manages Ergonomics/Rehabilitation Program which includes components such as physical demands analysis, functional capability and restriction assessments, job matching, job coaching, workstation assessments, new equipment and new building assessments. 
• Develops and sustains musculoskeletal programs to address musculoskeletal injuries. Leads/participates in the development and implementation of policies, programs and continuous improvement initiatives. 
• Builds positive working relationships with internal and external stakeholders (i.e. WSIB, Ministry of Labour, Unions, JHSCs, leadership team, etc.) Participates in activities/ working groups with other organizations and with the community.
• Participates in provincial/federal initiatives – i.e., Prevention of Violence in the Workplace working groups. 

Your experience and skills include:

• Minimum of 7 years’ experience working in a senior leadership position
• Managing Occupational Health and Safety Management experience within a unionized environments preferably in hospitality. 
• The ideal candidate would be an experienced licensed Occupational Hygienist.
• Nursing or Science related field preferred Safety Certification required, Canadian Registered Safety Professional (CRSP) Certified Health and Safety Consultant (CHSC) preferred Canadian Certified Occupational
• Health Nurse (CCOHN) preferred Membership in Canadian Society for Safety and Engineering (CSSE) Membership in Ontario Occupational Health Nurses Association preferred Additional diplomas in Occupational Health & Safety, Hygiene are an asset 
• Thorough working knowledge of related legislation and guidelines
• Possesses the ability to introduce and effectively facilitate change 
• Displays an open and approachable communication style
• Demonstrated ability to foster a supportive, respectful and inclusive work environment 

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS