A Manager on Duty is responsible for the overall operation of the entire hotel during the overnight shift to ensure guest satisfaction and safety. Has the full hotel authority in the absence of the General Manager. Makes decisions affecting the overall guest satisfaction, as well as the safety of hotel, its team members and guests. Directly manages all overnight shift team members. 

What will I be doing?

As Manager on Duty, you would be responsible for the overall operation of the entire hotel during the overnight shift to ensure guest satisfaction and safety. You will have the full hotel authority in the absence of the General Manager, make decisions affecting the overall guest satisfaction as well as the safety of hotel, its team members and guests. You will directly manage all overnight shift team members. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Full hotel authority in absence of the General Manager during the night shift. Serves as Manager-On-Duty to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety. 
• Tours hotel interior and exterior to insure quality appearance, cleanliness and lighting. Reports all deficiencies and safety hazards to the engineer on duty. Follow up to insure deficiencies have been corrected. 
• Oversees the preparation of daily summary reports for distribution to various hotel departments on the day’s business activities. 
• Supervises and train night Guest Services Agents/Night Auditors to ensure guests are satisfied with their stay and reports are accurately completed. Overall supervision of all overnight shift team members. 
• Addresses concerns and reviews the status of the daily operation with Department Heads and General Manager to ensure quality and continuity in operations. 
• Manage any emergencies that arise during the overnight hours.

Pay Range: The hourly rate is $23.00 per hour and is based on applicable and specialized experience. 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!