Manager, Partnerships

Reporting to the Vice President, Loyalty Programs & Partnerships, the Manager, Partnerships will be responsible for the day to day management of all current partners as well as building new partnerships based on our regional and global ALL partnership strategy.

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grown within the Company and across the globe!
• Ability to make a difference through our Corporate Social Responsibility activities such as Planet 21

What you will be doing:

• Manage relationships with current partners and building new partnerships based on the regional & global ALL partnership strategy
• Lead in the day-to-day relationship management of all partners
• Manages the Business Development Pipeline document and ensures that all potential partners are communicated with in a timely fashion. Assists with strategy, negotiation and creation of all materials for potential new partners
• Key liaison for all contract negotiations and renewals
• Reports and presents ROI for new and existing partnerships
• Analyze campaign ROI and offer performance, making recommendations for optimization, keeping in mind key performance indicators (KPIs)
• Work closely with Loyalty Marketing team on the ideation and development of marketing partnership campaigns and initiatives
• Work with Loyalty Marketing team on the development and execution of ALL Limitless Experiences
• Leads and Project Manages the logistics and execution of key partner events (i.e. hosting hotel-specific events, marketing activations and ongoing relationship building initiatives)
• Builds the quarterly LookBook by obtaining updates from each partner on all marketing completed and results
• Works collaboratively and with key teams cross-functionally to leverage partnership opportunities such as Global Lifestyle Partnerships, Central Loyalty team, NCA Marketing & Brand Programs teams
• Works closely with marketing teams, other internal functional departments, brands and properties/regions as it relates to partner activities/sponsorships, events, activations, experiences and campaigns.
• Supports the team with concept generation, identifying industry trends and best practices in the marketplace

Your experience and skills include:

• Minimum of 3-5 years of relevant experience in the hotel or service industry with strong background in CRM, analytics, marketing, direct & digital marketing.
• Previous marketing, partnership experience would be considered an asset
• Hospitality, Marketing or Business related degree
• Strong understanding and experience with relationship/loyalty/CRM, marketing theory/practices/tactics, digital/email marketing
• Project management skills with ability to plan, prioritize and execute initiatives
• Ability to problem-solve and make decisions based on disciplined quantitative and qualitative analysis
• Excellent written and verbal communication skills, good interpersonal skills

Your team and working environment:

• Based as the Toronto Regional Office, this role will work within the North & Central America Region Loyalty Programs Team.

Note:  Must already be legally entitled to work in Canada to be considered for the position

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.