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In this role, you have the opportunity to manage a Quoting team of 10-20 employees, review and approve complex quotes (based on approval matrix), manage SLAs/turn-around time, manage quality, handle field and customer escalations, and coordinate team hand offs with planner and billing admin roles.

You are responsible for (but not limited to)

• Managing a team of 10-20 Quotation Specialists.

• Resolving problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

• Exercising judgment within defined procedures and practices to determine appropriate action; building productive internal/external working relationships.

• Initiating the required internal actions, monitor the progress and push for the deliverables

• Auditing complex cases for accuracy and ensuring timely accurate revenue recognition and/or case completion.

• Motivating employees and creating an environment where employees thrive.

• Enforcing company policies to cultivate an environment that makes employees hold one another accountable for their actions.

• Staying abreast of new technologies or systems when introduced to business with the ability to train employees.

• Evaluating data, reviewing, and rating employee performance.

• Developing and setting departmental goals; articulating both short and long term employee goals

• Managing personnel functions, including timekeeping, training, performance and development; participating in interviewing and hiring activities.

• Managing the operations process, planning, control, performance improvement, and operations strategy

• Communicating with internal & external customer regarding complex purchase order and billing accuracy; interfacing with multiple internal departments to maintain the integrity of functional data.

• Accurately performing work order verification and processing in accordance with established policies and procedures.

• Handling escalated internal and external customer situations.

• Preparing and distributing departmental reports, such as scan second, uptime, response time, service/site history and pool.

• Providing escalation path for others when answering, completing and responding to customer requests via the group email boxes; providing escalation path for others when answering inbound calls through the ACD lines.

• Researching and appropriately responding to complex accounts receivable (AR) disputes.

• Creating and managing Field Approval Requests via designated tool

• Processing and resolving interface issues via the Error Handling Tool in accordance with established policies and procedures.

• Consistently completing and signing all training documents prior to set due dates.

• Ensuring customer orders meet regulatory procedures and guidelines.

• Actively contributing and driving team meetings and discussions.

• Enhancing Philips profitability and growth through achieving the department's goals and objectives.

• Facilitating team trainings and meetings; delegating and/or performing new hire training

• Completing knowledge of team processes, with the ability to speak to processes. .

• Developing and implementing training processes improvements and procedures while using critical thinking.

• Reviewing and auditing team productivity for accuracy and providing coaching opportunities.

• Assisting with fiscal end-of-period close, ensuring accuracy of revenue recognition

• Providing the data required to complete Sarbanes-Oxley (SOX) controls and internal controls.

• Executing and monitoring the team statistics through reporting.

• Supporting the IT projects that impact Philips operating systems; through involvement in the resolution of issues, testing and gap analysis

• Leading in the day-to-day activity and operations of the team.

• Performing other related duties, projects and tasks as assigned by leadership.

To succeed in this role, you should have the following skills and experience

• Bachelor’s degree in Business Management or related field

• 3 + years minimum management and leadership experience in high demand, fast paced culture

• 2 + years of intermediate or advanced Excel proficiency

• Strong problem solving skills and familiarity with Lean methodology

• Excellent communication skills (written and verbal) with internal and external customers

• Results-driven, action-oriented, and self-motivated mindset

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training. You’ll also have an opportunity to grow your career with a world-class brand committed to improving people’s lives through innovation.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance

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