Shangri-La International Hotel Management Ltd.

Shangri-La International Hotel Management Ltd is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are currently seeking a Manager, Rooms to diagnose, plan and generate strategies and solutions to Front Office operations. He / she will plan, coordinate, organize, perform training and manage hotel performance in areas of guest satisfaction scores, brand compliance and revenue opportunities in Rooms division. He / she has the opportunity to shape the Front Office experience, drive revenue and act as a strategic business partner of our hotels.

As a Manager, Rooms, we rely on you to:

• Provide upselling training and drive upsell revenue in the Front Office departments in our hotels
• Analyze hotels’ Rooms financial performance, including data on revenue results, market mix and rates
• Diagnose missed upsell opportunities and revenue gaps in Front Office
• Coach individuals and Rooms leaders to execute upselling strategies and techniques
• Facilitate training for groups in broad revenue generating and specific upselling techniques
  

We are looking for someone who:

• Has a minimum of 5 years experience in Rooms Division
• Has a Bachelor degree in hospitality management or related field
• Communicates and writes with fluency in English and Mandarin
• Has a global mindset and sophistication with the ability to adapt to various local and cultural needs
• Preferably has experience working for luxury brands in Mainland China
• Is a s trong strategic thinker with an in-depth understanding of hotel financial and marketing concepts and data
  

Additional Information:

• Ability to travel frequently
  

If you are the right person, what are you waiting for? Click the apply button now!