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Responsible for managing the EASC Service Delivery deliverables with stakeholders in effective and efficient manner

• Ensure that project/change request is completed on time and that the objectives are met
• Ensure chargeable CR are being tracked and billed to respective BU
• Ensure that all cases that have been raised by respective business units are resolved within the defined SLA
• Ensure timely and quality team deliverables.
• Improve HRIT service delivery standards to business units such as change management, communication, and monitoring compliance of support operation procedures, monitoring compliance of support documentation procedures
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
• To assist with EASC Change Management & Quality Management aspects to team such as internal reporting for management team & audit requirement as per RACI defined in policy & SOP
• Ensure effective stakeholder management for HRIT vendors/BU/business partner

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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