With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

To be the leader in leadership learning and development initiatives for owned/managed hotels for the GCM region and support the Director of Leadership Development and careers, GCM, resulting in improvement in key hotel metrics. This position is also concerned with the coordination, monitoring and continual improvement of all talent management activities such as supporting regional, functional and hotel talent reviews and succession planning. It is also responsible for supporting and keeping all GMs/HRDs and Learning & Development Managers within the region up to date. This role analyses and focuses on GCM talent/learning metrics and data and advises key stakeholders on relevant suggestions/conclusions. It is required for excellent communication skills and has strong capability with stakeholder management.

What will I be doing?

As the Manager, Leadership Development & Careers – GCM, you will be responsible for performing the following tasks to the highest standards:

Leadership Development: 35%

• Acts as a true talent and leadership consultant to the business (both corporate and hotels), offering solutions that extend beyond just programmes and training• Is aware of the latest in leadership development in the market and shares relevant ideas that are globally-aligned• Facilitates learning events (in person or via virtual solutions),• Coordinates Leadership development programs and coordinates Functional development programs• Supports diversity and inclusion via gender participation targets.• Follows up with participants of global/APAC/GCM development programs after they finish their programs to help ensure career progress is taking place and ensure program goals are reached.• Monitoring the career development of high potential employees, fast track and functional development candidates such as Shine participants, MTs, Pipeline support in developing robust CDPs• Coaches and develops property level Training Managers, Heads of Department, 4D and GMs as needed• Conceptualises or suggests relevant, value-adding workshops and learning sessions in the regional GM meetings.• Assists in the continuous improvement of development programmes and materials, continue to evaluate and link to global approach

Tracking and communicating activities: 30%

• • Takes on a role in analysing the GCM talent data metrics• Gives guidance on talent metrics to be measured. Collaborates with the APAC/GCM Talent Team to identify regional talent conclusions.• Collates APAC/GCM talent data overview and draws conclusions for the APAC/GCM talent management key measures.• Draws conclusions from main development program talent pools• Keeps track of program talent pools• Assists in the communication internally about our function in GCM to help tell our story to help build our team member value proposition.• Introduces GCM infographics for talent data which can contain APAC/GCM wide talent metrics.• Supports in suggestions for communication across GCM to Training and HR Directors/Managers.• Communicates information consistently to key customers, including VP Ops, HR Directors and GMs through meetings, conference calls and presentations

Talent Management & Succession Planning activities: 20%

• • Analyses and understands the business and talent challenges of GCM so as to come up with a viable talent and leadership strategy and action plans• Supports the Director of Leadership Development & Careers in achieving the KBOs for the department• Partners with Regional Specialists, Regional HR Directors and GMs to assess priorities for learning, leadership development and talent management activities for the GCM region.• Looks into how internal team members can be groomed for leadership roles. Identifies where the similarities and specific traits are for GCM and how these get built into development modules or added to existing programs.• Provides guidance to Learning Managers in GCM• Ensures career development and succession planning availability and achievements within the region. Tracks high potential talent in the region and facilitate career moves.• Supports (but not manage) property level talent management, monitors talent development activities and drive local talent development in countries where we operate, ensuring global/APAC/GCM alignment• Strategizes with Director of Leadership Development & Careers, GCM for the best approach for performance improvement based on individual hotel needs, support & drive leadership development at hotel/regional level• Manage the Talent Review process for the GCM region, functions and support hotels in their talent review implementation.

Administration Activities: 15%

• Completes monthly reports

• Tracks, maintains and updates all talent data of the region

This position requires travel within GCM and occasionally in APAC.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

▪ Be able to support to drive online learning execution for property level

▪ Supports the RDT&LD and RHRDs in achieving the HR strategic goals for the region.

▪ Support corporate office learning initiatives.

▪ Actively drives our Team member value proposition and Thrive @ Hilton initiatives.

▪ Supports the development of the local HR and training community

▪ Collaborates with Brand support, Global Talent, Global delivery and L&D teams

▪ Work on special projects as identified by senior management

▪ Manages his/her budget.

▪ Utilizes results from SALT, QA reports & GTMS, etc…and when necessary recommends and ensures implementation of action plans in order to improve results related to talent and leadership learning;

▪ When needed, supports or arranges to support the Training Manager/Coordinators in preparing their annual training needs analysis, training plans, achieving their training objectives

▪ Keeps updated with the latest trends and developments related to learning, development and talent management field.

What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

▪ Have excellent communication skills in both English and Chinese

▪ Have strong, analytical, consulting, and advisory skills with a creative mindset to come up with credible solutions

▪ Experienced in project management

▪ Ability to work independently but is yet an excellent team player

▪ Have attention to detail with flawless execution

▪ Have excellent stakeholder management skills

▪ Able to travel to hotels and stay overnight to attend and conduct presentations and learning events

▪ Possess strong written communication skills to produce professional learning events, accessible for all levels of the organization. The ability to communicate via info graphics and ability to make business communication look attractive to read.

▪ Possess facilitation skills, both face to face and virtually

▪ Be well organised and have the ability to work on a wide variety of tasks ensuring deadlines are met

▪ Prior experience in a corporate role is a strong advantage

▪ Have strong customer service orientation to support all external and internal customers

▪ Be computer literate

▪ Be embracing of change and able to facilitate it

▪ Be able to regularly follow up on talent & leadership activities and adjust actions accordingly

REQUIRED QUALIFICATIONS

• Minimum of a university degree, with relevant experience in leadership, talent and learning.

PREFERRED QUALIFICATIONS

• Minimum of five years of learning/facilitation/talent management experience

• Minimum of two years of leadership role in learning field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Human Resources

Title: Manager, Talent & Leadership Development – GCM

Location: null

Requisition ID: APA013ZQ

EOE/AA/Disabled/Veterans