Manager, Application Scientist Team
Hungary - Budapest Update time: October 20,2020
Job Description
Manager, Application Scientist Team
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $25 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
How will you make an impact?
This position is responsible for the implementation of strategies and policies for technical support activities within related Business Units across EMEA in order to achieve the local sales orders plan and a high level of customer satisfaction. Ensure professional support services to be delivered in the most effective and efficient way. Motivates and develops the team in a changing business environment.
What will you do?
• Manage and prioritize the Budapest Technical Support Hub activities to deliver timely and efficient support services within a changing business environment and to assure the alignment with the goals & objectives of the European Services Support organization.
• Ensure a professional relationship to external customers. Actively participate in increasing external customer satisfaction and loyalty, and developing customer intimacy. Main point of contact in escalation process.
• Communicate a positive and enthusiastic vision to the team to maintain a high individual & team motivation and engagement.
• Manage and develop team members (team of 12+ TAS) to obtain the highest individual & team performance
• Leads projects of extended-, cross functional- and cross regional scope
• Assure full compliance with internal policies and function related legislation & legal
• Greets challenge and change as opportunity and inspires others to do the same
• Ensure a professional relationship to internal partners by maintaining proper channels of communication with related departments (Customer Service, Sales, Technical Service, Product Management, HR and Finance)
• Support the control of the TAS team budget
• May be required to perform other duties as required and/or assigned such as supporting customers directly by email or phone when needed.
How will you get here?
• A minimum of 5 years’ experience in project & people management
• Experience in Life Sciences and clinical environment is preferred
• Experience in leading projects and coaching team leaders
• Efficient time management
• Willingness to travel (sometimes internationally)
• Fluency in English and preferably in Hungarian as well - oral and written
Knowledge, Skills, Abilities
• Demonstrates a high-level of business acumen, marketing knowledge, and leadership skills
• A solid understanding of Processes, Tools and Systems used in a Contact Center environment.
• Ability to manage escalations and to present complex data and projects at the upper management
• Excellent communication and presentation skills
• Strong team work, cooperation skills and ability to seek information and create networking
• Strong internal and external customer focus. Experience and ability in resolution of conflicts
• Willingness to travel (sometimes internationally)
• Fluency in English - oral and written
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $25 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
How will you make an impact?
This position is responsible for the implementation of strategies and policies for technical support activities within related Business Units across EMEA in order to achieve the local sales orders plan and a high level of customer satisfaction. Ensure professional support services to be delivered in the most effective and efficient way. Motivates and develops the team in a changing business environment.
What will you do?
• Manage and prioritize the Budapest Technical Support Hub activities to deliver timely and efficient support services within a changing business environment and to assure the alignment with the goals & objectives of the European Services Support organization.
• Ensure a professional relationship to external customers. Actively participate in increasing external customer satisfaction and loyalty, and developing customer intimacy. Main point of contact in escalation process.
• Communicate a positive and enthusiastic vision to the team to maintain a high individual & team motivation and engagement.
• Manage and develop team members (team of 12+ TAS) to obtain the highest individual & team performance
• Leads projects of extended-, cross functional- and cross regional scope
• Assure full compliance with internal policies and function related legislation & legal
• Greets challenge and change as opportunity and inspires others to do the same
• Ensure a professional relationship to internal partners by maintaining proper channels of communication with related departments (Customer Service, Sales, Technical Service, Product Management, HR and Finance)
• Support the control of the TAS team budget
• May be required to perform other duties as required and/or assigned such as supporting customers directly by email or phone when needed.
How will you get here?
• A minimum of 5 years’ experience in project & people management
• Experience in Life Sciences and clinical environment is preferred
• Experience in leading projects and coaching team leaders
• Efficient time management
• Willingness to travel (sometimes internationally)
• Fluency in English and preferably in Hungarian as well - oral and written
Knowledge, Skills, Abilities
• Demonstrates a high-level of business acumen, marketing knowledge, and leadership skills
• A solid understanding of Processes, Tools and Systems used in a Contact Center environment.
• Ability to manage escalations and to present complex data and projects at the upper management
• Excellent communication and presentation skills
• Strong team work, cooperation skills and ability to seek information and create networking
• Strong internal and external customer focus. Experience and ability in resolution of conflicts
• Willingness to travel (sometimes internationally)
• Fluency in English - oral and written
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