Manager Technical Support Center

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

Schindler established the China's first industrial joint venture in 1980 and accomplished the process of becoming WOFEs in 2006. With over 30 years of presence in China, Schindler continually looks to satisfy its vast customer base and commits itself towards further investment in people, service, manufacturing and R&D in China. With opening of the new plant in Jiading Shanghai, Schindler is committed to providing leading technology and excellent service to China market for a long run.?

Mobility is the goal

• Daily management of Control Center (IoEE Technical Support Center).
• Problem solving via support ticket system.
• Liaising with tier-2 and tier-3 technical support, coordinate with global support team.
• Building and maintaining a strong technical understanding of our products and services, support customer visit.
• Ensure periodic review, analysis of tech support’s performance; identify opportunities for improvement.
• Facilitate resolution in the case of escalated support requests and engage appropriate support personnel.
• Other duties as assigned.

Mobility needs you

• Degree in Computer Science or a related discipline.

• At least 5 years of experience of running a technical support center in an international company, IOT related area is preferred.

• Experience in elevator or relative industry will be an advantage.
• Experience of ticketing systems and administration.
• good IoT knowledge, including hardware, software, cloud. Elevator and Escalator industry experience will be a plus.
• Strong communication and organizational skills.
• Problem solving skills.
• Professional ability to communicate in English, both written and verbally.

Do you want to move the future with us?

上班地址：兴顺路