Key Responsibilities

• Responsible for managing completion of technical support assignments, projects and programs arising from customer issues with Applied products.  Ensures correct assignment of engineers to customer and product.  Reviews and monitors action plans to close issues to ensure customer satisfaction.  For all products globally for a small division, or for  in one region for large division.
• Generates multiple-product,  region-wide or global report to highlight customer top issues and action plans to close.  Influences Engineering to properly prioritize and close customer related design issues  and reduce Installation & Warranty costs.  
• Drives multi-function taskforce to address  device, performance or yield related issues. This work includes both process,  hardware and software redesign efforts. Program manages all aspects from concept through customer acceptance and formal release.
• Assists Sales & Marketing in responding to Customer specials, RFQs and technical presentations as needed.  Ensures that customers are appraised of technical improvements available for the installed base 
• Participates in definition of objectives for assigned area; manages program definition, strategies for completion, acquisition of resources and project implantation.  Conducts strategic planning for alpha and beta site systems.  
• Manages team of employees.   May manage managers and supervisors.  
• Responsible for ensuring all  team members are up to date with required  training including safety training, and Technical Development of engineers, supervisors and managers.  This will include all performance related activities to facilitate appropriate career growth

Requirements

• Above 10 years of working experience in the semiconductor industry
• Bachelor degree in Electrical or Mechanical Engineering  
• Experienced in team management, at least 3-5 years
• CE or PSE experience is preferred

#Li

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

10 - 15 Years

Work Experience:

Additional Information

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.