Position Description: Lead a team responsible for creating and curating technical support content aimed at providing Lenovo customers with the means to resolve issues themselves, more easily obtain service from Lenovo and improve their use of Lenovo products. In this role, you must: • Identify content needs by product type and customer segment • Ensure the quality and effectiveness of new and existing content • Establish and execute process to deliver quality multilingual content • Ensure discoverability of content by collaborating with SEO team • Collaborate with the rest of Services Operations to ensure sharing of content and best practices (Contact Centers, Forums, Chatbots…) • Manage operations of team based across multiple Lenovo sites and time zones • Communicate internally and externally with respect to the performance and strategy of the Knowledge Management operation #### Position Requirements: • Multicultural team management • Strong Customer Experience Focus • Problem solving / Data Analysis • Analytical software skills • Cross-team networking • Excellent Verbal and Written Communications in English Work Experience: • 5 years of people management, ideally multi-region • CX/VOC responsibility We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.