The Location

Due to the nature of this position, the successful applicant will need to be based in Illinois or Tennessee to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

The Job

The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.

As a Market Manager, you will be responsible for delighting your partners in your assigned territories by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and chains, and ensuring that HotelTonight and Airbnb always have the best inventory and deals from hotels available for our guests.

You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business.

• Develop and own the strategy for achieving your sales goals
• Demonstrate the ability to effectively manage the entire sales cycle including prospecting, engagement, discovery, closing, onboarding, and strategic account management
• Independently analyze internal and external data to identify market trends, uncover opportunities, and craft innovative strategies to grow your markets
• Meet and exceed KPIs by owning the performance and success of the partners within your region
• Efficiently upsell existing hotel & serviced apartment partners to maximize the availability and quality of inventory on HotelTonight.
• Partner with marketing, product managers, engineers, customer experience, and the greater supply team to create a healthy marketplace
• Provide input on developing strategies for executing on team-wide account management best practices
• Speak fluently about the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel & serviced apartment partners
• Drive regional initiatives within the hotels & serviced apartments team as well as cross-functionally
• Develop an intimate knowledge of each of your markets with the goal of becoming the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.)
• Respond to and deliver exceptional service to your hotel & serviced apartment partners in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance

About You

• Undergraduate degree
• 3-6 years of professional experience, preferably in a fast growing startup tech company working in account management and/or sales
• Previous hospitality experience is a plus 
• The ability to get things done with constantly changing priorities, projects and deadlines 
• Strong communication, organizational, and analytical skills; detail-oriented but moves fast
• You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way.
• Proactivity is key.
• Passion, hunger and enthusiasm for the role and what we’re building is a must.
• Flexibility to travel 25% of the time

The Pay

Our job titles may span more than one career level. The starting base pay for this role is between $100,000 and $124,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Belonging & Accommodations

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com.