Job Summary Maintain full updates into CRM system (TPH, SAP, Oracle & Vista) as well as any customer request related with new customers, sold-to settings, ship-to settings, lead times, obsolete parts and some invoicing activities. •Researches data discrepancies via a variety of electronic tools and/or communicates via email or phone with sales and marketing stakeholders to confirm data accuracy. Job Responsibilities Works directly with Account data exported from TPH and ensures its accuracy. Researches data discrepancies via a variety of electronic tools and/or communicates via email or phone with sales and marketing stakeholders to confirm data accuracy. Works directly and indirectly with SAP, Vista, and Customer 360 data and the teams associated with maintaining its accuracy. Improves reporting by providing accurate customer hierarchy, classification and grouping of detailed account information Continuous improvement of the availability of consistent, high integrity business relevant data. Coordinates and sets-up customer classification, grouping and hierarchy through virtual teams with support of country-/central sales organizations, segment management and marketing teams and product divisions in various systems Qualifications Qualifications Education level required: Bachelor degree necessary. Years and area of experience required: Minimum 1 year customer interaction/support experience . Technical knowledge: Knowledge of and experience working in ERP systems (SAP, Oracle, etc.) Ability to research detailed information via a variety of electronic tools Ability to read, write, and speak in English Basic understanding of database structure and manipulation Ability to speak, read, listen an write in English Soft skills: Data entry and manipulation skills Satisfaction in working through repetitive processes to deliver accurate results Comfort in using Microsoft Office tools such as Excel and Outlook Ability to accurately type at a pace fast enough to keep up with high volume requests Ability to work independently and manage time efficiently. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: No