1. Communicate with suppliers in China and Africa in Chinese and English
2. Receive and process incoming packages from courier/freight companies, businesses, and individuals
3. Manually sort packages by the destination country and use computer application to confirm destinations for packages whose destinations are unknown or uncertain, where applicable
4. Respond to all inquiries about packages that are posted on all communication platforms
5. Assist in packaging, wrapping, labeling and palletizing boxes for export
6. Prepare finished packages for shipment by identifying, pulling, packing, crating, loading, and securing product.
7. Collaborate with internal departments to locate missing packages, fix incorrect deliveries, etc
8. Receive and answer all calls and messages from clients on their packages
9. Receive and answer all calls from other team members in the company in other countries concerning package status
10. Find and work with suppliers for orders from sourcing products until delivery
11. Able to write and communicate in English