Now’s our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Join our team now at Siemens Healthineers JOB LOCATION: CARY NC NOT REMOTE* This position resides in the Customer Care Center Operations groups and is for a Materials Support 3 to support the Order Administration team. Key contacts are customers, Field Service Engineers, Tech Support Engineers, Customer Care Center, Parts Return, Customer Service Material Logistics, and XPO Logistics. The position is responsible for responding to incoming inquiries and/or requests regarding medical equipment spare part, tool, and radioactive source order requests. The candidate will need to be successful at responding to incoming inquires and request regarding orders from internal and external customers, investigating and resolving semi-complex problems, tracking and expediting orders as needed. Candidate must be a quick learner, well organized and attentive to detail. Also, must have an unwavering commitment to customer support and the ability to work as part of a team. Excellent written and oral communication skills are essential. The successful candidate will be customer and results oriented, and a self-starter. Must resourceful, analytical, and adept at making decisions and multi-tasking during fast-paced and stressful situations. Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems. Strong computer skills also required. Must be willing to be flexible and cover other shifts during times of staff shortages. REQUIRED EXPERIENCE: Minimum of 2-5 years of experience in a customer related role in a fast- paced environment Bachelor’s degree or equivalent experience required Hours: Monday through Friday 09:30am-6:30pm. Rotating shift required: M-F 11:00-20:00 every eight weeks. Weekend On-Call every eight weeks Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date except where prohibited by state law. (Note: Accommodations may be requested for certain medical or religious reasons) At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 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