Customer Service Engineer – Northern Ireland Do you want to shape and contribute to the future of healthcare? Siemens Healthineers are looking for an experienced Customer Service Engineer to join our team. You will be based in Northern Ireland to install, troubleshoot, repair and maintain a range of medical diagnostic equipment and address customer support issues promptly and professionally. This is a field-based role with significant requirement to work at customer sites, mainly in Northern ireland but sometimes in other areas of Ireland. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Provide out of hours technical service support and complete individual mandatory weekend working when required. Attend product training courses (in Ireland and abroad) and work toward completion of Siemens Professional Certificate in order to build competence in providing technical assistance and support to customers. Identify any opportunities to improve efficiency and effectiveness of team processes. Maintain good communications and team working with all Managers and Colleagues. Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met. Understand and comply with Siemens work instructions, quality policy and codes of conduct policies and regulatory requirements at all times. Ensure material parts are processed in accordance with policy. Complete personal administration in a timely and accurate manner. Maintain all test equipment, tools and company property in good and working order. What do I need to qualify for this job? 3rd level qualification at or equivalent to NFQ level 7(FHEQ level 6) in an Electronics or Electrical discipline. Applicants with an NFQ Level 6(FHEQ level 5) qualification with relevant experience will also be considered. This is a field-based role offering considerable independence. Ideally you will have previous field service experience where you have undertaken fault finding on electronic equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills. Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens / Third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels. You must hold a full driving license, valid for driving in Republic of Ireland and Northern Ireland. Additional Information: A flexible approach to travel, providing out of hours technical support and working planned weekend and evening work is required. Attendance of training courses and technical seminars in Ireland and abroad will also be required. Candidates can expect to spend circa 4 hours travelling each day. Being part of our team: Siemens Healthineers is a leading medical technology company with a 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients, our technologies touch an estimated 5 million patients globally every day. We are committed to helping healthcare providers to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services. We are inspired to transform the way things are done – because we want what is best for our people, our customers, and ultimately to help everyone live longer and healthier lives. A competitive salary Company vehicle Generous pension contributions 23 days holiday Access to our flexible benefits from private medical insurance to dental cover Support from our 24/7 employee assistance programme In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas. We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working. Organization: Siemens Healthineers Company: Siemens Healthcare Medical Solutions Limited Experience Level: not defined Full / Part time: Full-time