YOUR POSITION WITH TNC

The Membership Data and Operations Manager is responsible for the overall management and support of technology systems and data for TNC’s Hong Kong membership program. This includes developing and managing supporter/membership data and processes between system components (CRM, database, gift processors, fundraising channels) from maintenance to continued enhancement, and data analysis.

ESSENTIAL FUNCTIONS
 
The Membership Data and Operations Manager will be responsible for the administration of the Hong Kong membership constituent relationship management (CRM) system. They will manage the membership data within the CRM and affiliated systems. They will be responsible for managing the program’s CRM integrations, including the payment gateway, financial systems, fundraising apps, etc. The Manager will develop and maintain system, data management, and business process documentation. They will identify opportunities for and implement fundraising/financial business process improvements. They manage new technology systems and solutions according to system requirements following TNC methodology and development best practices. They generate reports/dashboards using Microsoft PowerBI and similar tools. They act as a team member on technology application maintenance projects related to application upgrades, conversion and modifications. The Manager assists staff and users as needed, being responsible for developing and conducting the appropriated training. Performs tasks assigned as required to complete project including design, development, running specific programs, generating reports and analyzing results. They provide support for production problems as assigned.  

RESPONSIBILITIES & SCOPE 

• Develop new technology systems and solutions according to system requirements following TNC methodology and development best practices.
• Act as team member on technology application maintenance projects related to application upgrades, conversions, and modifications. Perform tasks assigned as required to complete projects including design, development, running specific programs, generating reports, and analyzing results.
• Act as quality assurance analyst to conduct peer reviews and validate programmer analyst work done for minor systems before release to production in all phases of the project life cycle.
• Assist with data standards compliance with IT best practices to facilitate integration between systems within IT and its external partners.
• Member of a Center of Excellence to acquire, maintain, expand, and convey knowledge of relevant technologies and businesses supported and serve as a mentor to other team members. Attend, and possibly conduct training classes, to maintain knowledge base of current technology. Review technical publications on pertinent topics.
• Develop continuing technical-user documentation and documentation on new and existing systems, and training modules.
• Work with external fundraising and production partners along with financial institutions to develop optimized and high-quality data transfers and reports.
• Work with partners to take business and report requirements from program needs to technical implementation and present data in a manner that is clear to program staff.

MINIMUM QUALIFICATIONS

• Bachelor's degree in information systems or a related field and 1-year progressive experience in an IT field or equivalent combination.
• Experience in SQL.
• Experience with PC operating system and hardware, office productivity/graphics software and desktop utilities, hand held computing devices, printers, scanners and other peripherals as well as LAN/WAN technologies.
• English and Cantonese (including written Traditional Chinese) fluency.

DESIRED QUALIFICATIONS 

• Multi-lingual skills and multi-cultural or cross-cultural experience appreciated.
• Business intelligence and/or data visualization (PowerBI, Tableau, etc.) experience.
• Data science (statistics, data wrangling, etc.) experience.
• Experience working in a global organization.
• Knowledge of various programming/scripting tools (PHP, Python, R, etc.).
• Two years CRM systems (Salesforce, Zendesk, etc.) experience.
• Two years data analysis experience (Power BI, Tableau, etc).
• Two years database management (SQL, Oracle, etc.) experience.
• Website development and maintenance (CMS, HTML/CSS, etc.) experience.

This description is not designed to be a complete list of all duties and responsibilities required for this job.