Job Description:

Merchant Service Executive / Intern will be responsible for delivering timely resolution of any issues facing our new and existing merchant users.

Responsibilities:

• Provide technical and product related assistance to the Business Development team in pursuit of new clients and/or in support of expansion opportunities with existing clients
• Maintain relationships with clients by providing support, information and guidance
• Provide assistance to activate, train, and educate merchant users
• Prepare and deliver appropriate, current support materials for merchant users
• Analyse and react upon merchant users’ and feedbacks
• Design and implement merchant accounts service procedure; optimise merchant service experience
• Explore merchants' potential needs, coordinate and communicate with internal departments to optimise operation strategy, product development and business development
• Participate in product management and design
• Any other ad-hoc tasks related to merchant support

Requirements:

• Bachelor’s Degree in any discipline
• Excellent interpersonal and communication skills with good command of written/spoken Chinese (Cantonese/Mandarin) and English
• Skill in understanding customer needs and providing quality customer service
• Highly customer-focused and detail minded
• Strong analytical and problem-solving skills
• Passionate in latest technologies
• Ability to work under fast-paced environment
• A good team player, independent, self-disciplined, responsible
• Experience in dealing with SME will be an advantage
• 1-3 years of experience in relationship management and customer service, customer support in technology fields will be an advantage
• Applicants who are still pursuing their studies will be considered as Intern

Perks:

• Sharp, talented and motivated co-workers
• Fun and relaxed office environment
• Sense of ownership
• Free snacks and drinks
• Competitive remuneration package with bonus and profit sharing
• Medical and dental benefits