⚫ Handling customer complaints from channels and coordinating with relevant departments (Channels, Finance, Tech) to ensure efficient resolution.
⚫ Documenting, analyzing, and archiving complaints, generating actionable reports.
⚫ Assisting in the development and optimization of complaint handling processes and SOPs to improve overall efficiency and customer satisfaction.
⚫ Providing effective solutions and recommendations for complex or cross-departmental complaints.
⚫ Maintaining professional and transparent communication with internal teams and external clients.