JOB SUMMARY

Responsible for managing the Greenkeeping team and ensuring that the standards for quality and presentation of the course and grounds are met. This position is responsible for ensuring guest and employee satisfaction and assists with the financial management of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the golf/course management.

OR

• 2-year degree from an accredited university in Business Administration or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Golf Course and Grounds

• Conducts regular tours of the course to evaluate course conditions.

• Ensures all work plans and course development plans meet course demands and take into account weather and seasonal variances to ensure minimal inconvenience to members and guests.

• Ensures course is maintained in accordance with brand specific Golf Standards and sound agronomic practices.

Managing Golf Revenue Management Goals

• Manages financial performance of the department to achieve or exceed budget expectations.

• Establishes operating and capital expenditure budgets.

• Manages expenditures related to the course and grounds.

• Maintains the security and condition of stock and equipment.

• Adjusts services to meet customer demand and budget expectations.

• Reviews and manages controllable expenses such as, labor, quality and quantity of grass seed, lawn chemicals, inventory levels, uniforms, utilities etc.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Establishes guidelines so employees understand expectations and parameters.

Conducting Human Resources Activities

• Ensures corrective action is taken to continuously improve results.

• Remains visible and accessible to employees.

• Reviews findings from guest feedback with employees to develop appropriate corrective action.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Creates appropriate developmental plans and developing team members based on their individual strengths, development needs, career aspirations, and abilities.

• Sets goals and expectations for direct reports using the performance appraisal process and holding staff accountable for successful performance; coaching team by providing specific feedback to improve performance.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Establishes and maintains open, collaborative relationships with direct reports and entire golf team.

• Utilizes employee feedback and an “open door” policy to address employee problems or concerns in a timely manner.

• Ensures employees are treated fairly and equitably.

• Celebrates successes and publicly recognizing the contributions of team member.