Mini Bar/Refreshment Centre Attendant (full time)
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Showing a positive and helpful attitude towards colleagues and supervisors, while maintaining accuracy when checking assigned rooms for consumption of goods and replenishing items on a daily basis. Maintaining the in-room refreshments and equipment in an orderly fashion is essential in working effectively within the department.

• Retrieve daily room assignment list from your manager and prepare for the day
• To be accurate in your count and duties by going to assigned rooms and floors and posting charges and occlusions as per the outlined procedures
• Ensure the handhelds are synced properly and used on the floor according to the Standard operating procedure for re-filling the guest rooms. Operate Handhelds and pagers with ease and confidence by following outlined procedures
• Ensure all equipment is in good working order and to report any malfunctions to your direct supervisor/manager
• Maintaining open lines of communication is important, therefore, monthly, weekly and pre-shift briefings are essential in your involvement in the operation
• Stocking of all items to each room is done accurately and ensure that carts are adequately stocked for the same
• Use the stock  report to check that carts are adequately equipped for the restocking procedures and expedite
• To be flexible in the hours of operation of the hotel as business demands are made throughout the day
• To ensure end of day reports are filed and handhelds are synced and charged properly.
• Ensure all individual carts are restocked as per the standard set out by the Refreshment Centre Manager
• Ensure that proper procedure is followed will using the grandmaster key. Sign in / Sign out properly the  grandmaster key
• Pick up stores when ordered and stack as per standards
• Comply with guest service requests to ensure guest expectations are exceeded
• Responsible for the overall cleanliness of the department and maintain the equipment of refreshment center
• Responsible for the cleanliness and maintenance of mini bars and its inventories in assigned rooms
• Communicate with the Royal Service department for service requests and VIP rooms
• All side duties as requested by supervisor are completed to standard before departing for the day
• Adhere to Alcohol Handling Procedure Policies

Your experience and skills include:

• Excellent interpersonal and team player attitude
• Thoroughly organized and attention to detail oriented individual
• Comfortable using computers 
• Fluent in English
• Smart Serve Training Certification 

Physical Aspects of Position (included but not limited to):

• Frequent standing and walking throughout shift 
• Frequent lifting and carrying up to 50 lbs 
• Constant kneeling, pushing, pulling, lifting 

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the  Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS