We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。

Job Description:

• Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies.

• Be familiar with the daily job duty of Customer Care Specialist

• Be familiar with related systems, such as Opera, Genesys, and OTA

• Communicate with other departments to ensure service quality and accuracy

• Be able to handle different types of reservations professionally and accurately

• Create reservations including room, transportation, etc. upon received requests from internal or external guests via phone or email

• Handle inquiries from internal and external guests regarding Rooms, Property facilities, promotions/ events, etc. via phone or email

• Handle and report complaints from internal and external guests

• Fully understand of Forbes Standard and applies it to telephone answering

• To provide high standard customer service to guest thru phone calls

• Handle special cases such as arrange cakes, flower, wine, etc.
  

• The internship must be a requirement of the university as per its curriculum. We may request further information if needed.
• Excellent command of written and spoken English and either Cantonese or Mandarin
• Experience in MS Office applications