Mlife Operations Shift Manager
美高梅(MGM)MacaoUpdate time: July 24,2019
Job Description

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您,把握美高梅中國事業機會,與金獅再闖另一座高峰。

Job Responsibilities:

  • Assist Mlife Operations Manager in planning and managing the GLC / Mlife operations

* Monitor and enhance GLC / Mlife service and facilities to ensure optimum guest experience

* Assist to develop staff scheduling to ensure optimum staffing levels are achieved

* Effectively communicates Club promotions and benefits to customers, and to Mlife team members

* Works proficiently to complete any assigned projects, which may include, but are not limited to: conducting training and briefing sessions, ordering supplies, carrying out operational procedures during events, developing manuals

  • Trains, counsels and coaches staff in the performance of their duties; prepares and presents regular performance reviews
  • Trains, counsels and coaches staff in the performance of their duties; prepares and presents regular performance reviews

* Able to clearly explain club benefits and promotional offer to attract new members

Job Requirements:

  • Minimum of 5 years’ experience in management preferred. Must have a track record of excellent customer service, a great work ethic, and a desire to help MGM guests to have the best experience possible
  • Excellent understanding of the market & customers being served. Possesses strong contacts within the hospitality industry

* High School Graduate or above. University Degree desirable

* Proficient in Cantonese, Mandarin and English

  • Computer skills required

* Ability to work flexible hours including nights, weekends and holidays

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