Job Description Summary

Molecular Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.

Job Description

Technical / Application Training

• Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency
• Conducts training for BD associates in BD instrumented platforms as necessary
• Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption
• Contributes to laboratory workflow productivity and other customer needs to maximize efficiency and efficacy of platform training
• Collaborates with Technical Service and Support and Field Service to enhance customer experience
• Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms
• Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers
• Ensures the fulfillment of and adherence to internal policies and procedures
• Actively provides product and platform knowledge and technical input to Research and Development for continual product improvement
• Drives implementation process and full utilization of BD instrumented platforms

Documentation Development & Compliance

• Collaborates with BD Technical and Training Center associates to develop training programs and departmental Standard Operating Procedures (SOPs) for instrumented platforms
• Ensures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentation
• Maintains appropriate records and documentation as required by the department and company

Sales and Marketing Support

• Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites
• Provides technical input to National and World-Wide Marketing Managers
• Assists local, regional, and national sales associates and management during the sale of BD instrumented platforms by providing customized presentations

Technical Input to New Product Development:

• Support all new assays and products prior to formal launch
• Works with all stakeholders involved (FSEs, Technical Services, R&D, Global, Marketing, etc.) to launch a new assay or product to meet company deadlines

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

• B.S. degree in Medical Technology, Clinical Laboratory Science, Biological Sciences, or Molecular/Microbiology advanced degree desirable.
• Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable

• Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting
• Ability to travel domestically.
• Ability to be on call during evening/weekend as needed.
• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.
• Must be able to travel frequently; up to 80%, as needed.

KNOWLEDGE AND SKILLS:

• Knowledge of technical and workflow related aspects important to implementation of molecular instrument platforms within clinical and public health laboratory settings
• Demonstrated project management, teaching, motivational and organizational skills with a proven track record of accomplishments
• Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills
• Familiarity with regulatory agencies (i.e. CAP, CLSI, Cumitech, CLIA) and quality procedures are highly desirable
• Models effective training, education, and presentation/demonstration of products
• Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
• Works well in diverse and team environments
• Initiates and willingly accepts new assignments and successfully completes them
• Knowledge and experience with Technical and Application support
• Works with positive attitude, able to communicate the departmental and organizational vision and goals, guiding team members in achieving these goals
• Constantly and persistently strives for driving excellence in technical and customer facing skills with team members
• Good working knowledge of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferred

COMPETENCIES:

Sales/sales support (Proficient): Understands the value proposition of BD instrumented platform and products while effectively providing demonstrations and other sales supporting activities promoting change management

Teaching/training (Proficient): Effectively instructs, observes, and evaluates trainees on medical equipment or devices consistent with an understanding of regulatory requirements; identifies gaps in learning and encourages optimal use; completes electronic training and service documentation

Project Management (Proficient): Achieves operational objectives by contributing information and recommendations to implement BD instrumented platforms including

• Preparing and completing actions to industry and customer-service standards
• Assuring projects are on-time, in budget, and within specifications
• Determining system improvements and implementing change management
• Managing from sales support to post go-live
• Driving for results

Customer Focus (Mastery):  Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

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Primary Work Location

USA MD - Baltimore

Additional Locations

Work Shift