Task Description


Mortgage/De-mortgage vendors management: daily operation and performance
• Monitor mortgage vendor KPI and service performance to assure vendors deliver qualified and satisfied service to MBAFC
• Propose and implement vendor process optimization, arrange training to vendors and support outsourcing contracts review or sign off wherever possible
• Handle vendor complaints or special case


Perform vendor audit and internal and external outsourcing reports
• Ensure to provide timely, accurate and professional outsourcing reports upon CBIRC and internal stakeholders requirements
• Conduct on-site annual audit to mortgage vendors and Iron Mountain


Conduct vendor payments
• Conduct monthly payment for Mortgage/De-mortgage vendors
• Conduct monthly business volume cross check with Genpact
• Conduct quarterly payment for Iron Mountain


Others Ad-hoc tasks or projects
• Support Region sales for new vendor request, proceed vendor selection and approval;
• As general coordinator to review and monitor the progress of Manual, SOP & Process update;
• Key contact person with Iron Mountain for document storage arrangement;
• Complete other tasks or project assigned by supervisor.