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In this role, you have the opportunity to coach and supervise a team of twelve 3rd Party Planners while interacting with customers, vendors, and service representatives to handle a variety of post-sales service functions. The Multi-Vendor Support, 3rd Party Planner Supervisor oversees financial and performance metrics, and drives timely closure of all purchase orders.

You are responsible for (but not limited to)

• Coaching and leading a team of twelve 3rd Party Planners.

• Interacting with customers, vendors, and service representatives to handle a variety of post-sales service functions.

• Overseeing financial and performance metrics; vendor management and negotiations

• Issuing Purchase Orders

• Communicating with internal & external customer regarding complex escalations.

• Partnering closely with the field and vendors on dispute resolutions; seek field approvals per established processes.

• Driving timely closure of all open purchase orders; obtain necessary documentation to close purchase orders & SWOs

• Handling escalated internal and external customer situations.

• Interfacing with multiple internal departments to maintain the integrity of functional data.

• Demonstrating consistent flexibility, adaptability, good judgment and a positive attitude.

• Enhancing Philips profitability and growth through achieving the department's goals and objectives.

• Facilitating team trainings and meetings.

• Participating in interviewing and hiring activities; delegating and/or perform new hire training

• Developing, implementing and training process improvements and procedures while using critical thinking.

• Leading the day-to-day activity and operations of the team.

• Performing other related duties, projects and tasks as assigned.

To succeed in this role, you should have the following skills and experience

• Bachelor’s Degree in Business or equivalent combinations of relevant work experience

• 5+ years of experience in a supervisory or management position

• Previous experience with SAP, ServiceMax, and Salesforce

• Proven track record in managing urgent and high volume tasks

• Excellent interpersonal, verbal, and written communications skills

• Strong ability to coach and develop individuals

• Strong ability to handle multiple conflicting business problems simultaneously under time constraints

• Strong track record of creative problem-solving and relationship building

• Experience working in/with large, complex organizations

• Experience within a matrixed organization, paired with a continuous improvement mindset

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training. You’ll also have an opportunity to grow your career with a world-class brand committed to improving people’s lives through innovation.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance

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