The Reservations Department at the Marriott International Venice Cluster, formed by the Hotel Danieli, The Gritti Palace and The St. Regis Venice, is currently recruiting for a Multi-Property Reservation Agent. Based in the heart of Venice, few steps away from St. Mark’s Square, the role reports to the Reservation Manager and It will part of an enthusiastic, friendly and welcoming team.

This is a great opportunity to work for three of the most important hotels, icons of the traditional and of the forward-looking Venice and of the luxury hospitality at national and international level. Thanks to the consistent trainings and the strong leadership of the department, the person will have the opportunity to realize our guests’ dreams by illustrating the endless options of stay in these three fantastic hotels.
We offer a seasonal contract with a starting date in March and ending in September, approx.

What we offer
• Career progression at international level in our 7300 hotels belonging to Marriott International
• Professional staff with plenty of experience in luxury hospitality to share
• Learning and development opportunities through online and on the job trainings
• Team-spirited co-workers and encouraging management
• Discounts on hotel rooms, gift shop items, food and beverage
• Corporate Social Responsibility and wellbeing programs activities through the TakeCare program
• Staff canteen

What you’ll do
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Greet all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.

What we’re looking for
• Ideally, knowledge of Marriott Systems i.e. Opera and Marsha
• Fluent English and any other language will be a plus
• Knowledge of luxury hospitality and international hotel chains
• Ideally, knowledge of reservation software such as Opera or Marsha
• Positive attitude and people-oriented
• Strong communication skills and attention to details
• Problem-solving and multi-tasking skills

Explore our very big world
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.