RECEPTION:

• Welcomes guests as soon as they arrive with great care and attention

• Helps encourage customer loyalty by building friendly, personalised relationships 

• Ensures that administrative procedures never take priority over guest relations

• Anticipates guests' needs and takes them into consideration  

• Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract

• Has an impeccable attitude which conveys the image of the brand and hotel 

• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures

• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel

• Handles phone calls and reservations

• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date 

• Respects the procedures concerning invoicing and cash operations

FOOD & BEVERAGE:

• Take orders and payments

• Prepares snacks, food, drinks or breakfasts during operational hours

• Serves guests (provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast & bar)

•Provides a high standard of service both in terms of welcome and waiter service

• Maintain hygienic food service techniques during service

• Good interpersonal skills, guest oriented and service minded

• Team spirit 

• Good listening skills and ability to anticipate

• Good presentation and confident speaking skills 

• Dynamic

• Sales oriented

• Vocational qualification or diploma in hospitality - food & beverage and/or any initial training

• Good knowledge of Windows

• Fluent in the local language; business English

Attractive Bonus Scheme; Pension Scheme; The Accor Bienvenue Card : A Discount Card to be used in Accor Hotels World Wide and Selected partners; Bonus Break: Complimentary stays in UK hotel; Family and Friends Voucher; Double paid on bank holidays; Training & Development; Additional holidays with service 20 + 5 years; International Development Opportunities; Employee Advisory Service; Childcare Vouchers; Eye care vouchers; Meals on duty; Uniforms & shoes.