ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in the United States, United Kingdom, Australia, and Japan, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

ProPharma Group 是行业领先的单一来源提供商，为制药、生物技术和医疗器械公司的整个开发生命周期提供法规遵从、药物警戒和医学信息服务。 ProPharma Group 在澳大利亚、加拿大、德国、日本、荷兰、瑞典、英国和美国设有办事处，在世界各地开展业务，其全面集成的服务产品将为客户提供一整套全球支持服务，这些服务在当今充满活力的市场中具有竞争力。我们通过提供领先的行业知识、经验和经过验证的流程与客户建立成功的长期关系。

The Medical Information Specialist (MIS) is part of the ProPharma Group MI Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints. Responds to unsolicited consumer, health care professional, and other external customer requests for medical and safety information received via the contact center, and website/e-mail.

Essential Functions: 

1.    Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma Group internal policies and practices.
2.    Proficient in medical terminology both in English and Chinese, verbally and in writing.
3.    Accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner within required timeframes according to government regulations, ProPharma Group internal SOPs, and client working practices/instructions.
4.    Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature, and other data (e.g. internal clinical data, post-marketing surveillance data). Assists with writing custom responses utilizing this data.
5.    Adheres to company and country-specific privacy policies.
6.    English speaking/writing essential.  

医学信息专员 (MIS) 是 ProPharma 集团 医学信息 联络中心的一部分，并遵守有关医学信息以及不良事件、特殊情况事件和产品投诉的收集和记录的所有相应法规、行业标准和客户/内部政策。回应通过联络中心和网站/电子邮件收到的来自消费者、医疗从业人员和其他外部客户对医疗和安全信息的请求。
基本功能：
1.    根据监管要求、行业标准以及客户和 ProPharma 集团的内部政策和实践，提供说明书内和超说明书的医疗/安全信息。
2.    精通英语和普通话的医学术语，包括口语头和书面用语。
3.    根据政府法规、ProPharma 集团内部 SOP 和客户工作流程/说明，在规定的时间范围内以清晰简洁的方式准确识别、记录和报告不良事件、妊娠报告、特殊情况事件和产品投诉。
4.    利用批准的说明书和公司标准回复、已发表的文献和其他数据（例如内部临床数据、上市后监测数据）制定并提供准确的回复。协助编写使用此数据的回复。
5.    遵守公司和特定国家/地区的隐私政策。
6.    英语口语/书面英语能力是必备条件。

1.    Professional healthcare degree with active licensure.
2.    Pharmacy or Nursing degree preferred. 

1.    拥有有效执照的专业医学保健学位。
2.    药学或护理专业优先。

Necessary Skills and Abilities

1.    Excellent English language skills, verbal and written.
2.    Ability to write fluent and grammatically correct native (primary) language.
3.    Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards in Mandarin language.
4.    Ability to correctly identify question(s) and formulate and communicate an accurate response utilizing multiple resources of information which may require scientific interpretation.
5.    Excellent interpersonal skills including empathetic customer service skills.
6.    Receptive to constructive feedback.
7.    Self-motivated. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload or projects.
8.    Aptitude to learn other computer systems including inquiry handling database.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

必要的技能和能力
1.    优秀的英语语言技能，包括口语和书面英语。
2.    能够书写流利且语法正确的母语（主要）语言。
3.    中文医学术语、病理生理学、药理学、法规和行业标准的工作知识。
4.    利用可能需要科学解释的多种信息资源正确识别问题并制定和传达准确答案的能力。
5.    出色的人际交往能力，包括善解人意的客户服务技巧。
6.    接受建设性的意见。
7.    自我激励。能够展示主动性和内部动力。愿意寻找额外的工作或项目。
8.    学习其他计算机系统的能力，包括查询处理数据库。

我们颂扬我们的与众不同，并努力创造出一个每个人都可以成为真实自我的工作场所。我们致力于多元化、公平和包容。鼓励员工释放他们的创新、协作和创业精神。作为一个机会均等的公司，我们采用整体方法，为所有员工提供一个安全的空间，让所有员工都感到有可能取得成功。

*** ProPharma 集团不接受招聘人员/第三方主动提供的简历。请不要就此帖子给任何人打电话或发电子邮件***