#### Position Description:


Responsibilities:
• Retail customer order management (routing, LRs, blocks, delivery
requirements, YVAS, order acknowledgement)
• Retail Compliance management (tracking, disputing, and reporting Retail
penalties)
• Work cross functionally with order entry, CCM team, FF managers, GL, and
China-based teams to find solutions to customer issues
• Responsible for proactively communicating order statuses to Sales team/CCMs
• Work with Global Logistics on routing options to meet customer demand and
insure on-time delivery
• Serviceability and compliance metrics

#### Position Requirements:


Key Skills:
• Strong MS Excel skills
• Strong communication skills, fluent English required
• Ability to prioritize effectively
• Attention to detail
• Strong analytical skills
• Taking initiative
• Sense of urgency

Preferred
• Previous fulfillment experience
• Previous experience with consumer, retail, etail, or web
• Proven ability to problem solve and take initiative to drive results
• Bachelor’s Degree or equivalent experience
• Intermediate MS Office ability – especially Excel
• SCI experience
• SAP Order Management experience

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.