Objective of job (abbreviated)
Responsible to develop tailored foundamental Mercedes-Benz NEV warranty strategy, smoothly integrate NEV warranty program into existing warranty business operations and procedures, collect and study the retail market info. and needs and feedback to related functions and teams, implement the new functions developped by NEV specifications to dealers. To develop the CS NEV warranty strategy in well consideration of technical requirements and operational feasibilities, aiming at providing best customer experiences in NEV CS area. Build up workable warranty process and solutions, warranty cost control and new approaches, joint cooperation of NEV warranty decision, localized and tailored NEV warranty policy. Lead and co-ordinate major warranty/NEV/sub-brand vehicle related major projects in and across departments.

Main tasks
NEV warranty strategy development
- Develop a clear Mercedes-Benz NEV Warranty Strategy with defined short/mid/long term objectives and measures, in order to safeguard the sustainable and healthy business development of NEV Customer Services.
- Study and develop sub-brand warranty strategy and define work packages and design roll out steps.
- Assist to develop and implement strategy for strategic partnerships, marketing, technical, legal and so on. Initiatives among company and leading NEV warranty business conduct.
Localized and tailored NEV warranty policy
- Ensure NEV warranty policy (and sub-brand) meets all relevant China market specific rules and regulations, in line with legal requirements, 3R policy, etc. and in consideration of NEV competitiveness in Chinese market by looking into competitors’ move and insights.
Initiate and drive for NEV warranty implementation
- Develop NEV synergy and integration of existing warranty functions and define detailed implementation plan to achieve the NEV warranty business objectives.
- Build up efficient warranty process to be combined for both ICE and NEV, and specify the highlights between different business features. Define cost control mechanism and measures in different scenarios and processes.
- Establish and maintain sound and standard internal handling procedure of NEV warranty and to ensure its smooth and successful implementation with relevant counterparts and stakeholders, with strong capability in cross- department and cross- legal entity communications.
Business Coordination
- Coordinate with internal business units to develop and implement cross-function projects and processes based on NEV warranty needs.
- Lead communication with regions, dealers, finance, sales and marketing to ensure smooth cooperation of NEV warranty in bigger scope.