Responsible for providing high level of pre- and post-sales application and software-related technical expertise to troubleshoot and resolve specific software and applications problems through consultation with customers during installation, integration, training and maintenance throughout the entire sales process. Reporting into the China Applications manager working closley with the Guangzhou Sales team

• Develops and maintains detailed technical knowledge of the specifications and operations of NMR systems and software.
• Maintains familiarity with the specifications and operation of competing products through training and self-learning.
• Presents technical aspects of products to customers and sales channels.
• Works closely with customers to analyze applications in Academia, Bio, Pharma, and Industry
• Plans, implements and controls measure to improve process yield and throughput for customers.
• Organizes, carries out and reports the progress of sample investigations on customer’s samples.
• Submit written applications-related reports regarding customer problems and other related situations.
• Communicates regularly with corporate and business units to enhance the professional knowledge and to gather up-to-date product information.

• Preferred: PH.D in Chemistry, Biology, Physics or related field >1 year experience in the field of NMR
• Acceptable: Masters in Chemistry, Biology, Physics or related field >3 years’ experience in the field of NMR
• A positive team player, self-motivated with strong analytical and problem-solving skills
• Proven excellence in communication, presentation and facilitation skills in English and Chinese