Account Manager

Kansas City, MO

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our location in Kansas City currently has an opportunity for an Account Manager within our Toxicology business unit.  This role will be responsible for building and sustaining relationships, and supporting growth, of eScreen key National Accounts clients with the highest revenue, that have the largest growth potential and those with historical expectations of concierge service provided to them.  The Account Manager will serve as the liaison between Abbott eScreen and assigned top revenue clients, using a consultative approach to manage and up-sale the account to exceed client needs. This requires daily interface with all internal eScreen groups and client contacts at all management levels including executive support.
 

WHAT YOU’LL DO

• Perform customer trouble shooting, follow-up calls, visits, and support to accounts to ensure retention, increase growth, volume, and utilization of eScreen products
• Execute goals and objective strategies as established by the Manager, Account Management
• Create, coordinate and perform training session(s), for accounts to meet their needs
• Introduce sales and marketing efforts to generate new business and grown existing accounts
• Review and provide data reporting and analysis to the accounts for their use and to identify changes in business trends that may indicate service opportunities
• Articulate account details regarding account productivity, which are growing and which are declining and why
• Use customer relationships to promote additional products and services in order to influence account retention and volume growth over prior year
• Maintain 30-50% minimum travel schedule

 EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor’s degree or equivalent combination of education and experience required
• 3-5 years of professional experience required
• Proficient use of: Microsoft Office, including Excel (creating/maintaining spreadsheets), digital conference applications (EX: WebEx, Skype, etc.), CRMs, and similar platforms to track projects and document details
• Experience with managing customer relations via phone, email and in person daily
• Must have proven skills and experience in extensive interactive client relationships
• Needs to understand data and be able to analyze and articulate data findings to internal and external leadership
• Must be an extremely organized person who can manage several open issues and continue to work them until closed with resolution; while working on all special projects
• Must be a disciplined note-taker with strong attention to recording all applicable details of a project and all daily issue resolution situations
• Must have strong time-management skills to be able to perform required daily activities, take on new issues and also complete other duties
• Must be able to successfully work independently and collaborate with a team
• Must have good oral and written communication skills

Preferred

• Experience in drug testing or Occupational Health-related account management (a plus)
• Knowledge of Abbott eScreen products and software applications a plus

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:  http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.