Position Description: • Establish Omnichannel Model in India – Connect all Lenovo exclusive stores to Lenovo.com for seamless consumer experience and higher conversions. • Lead and Program manage all aspects & linkages e2e to setup internal systems & process for successful ongoing management. Responsibilities of the position: • Setup and Lead OmniChannel Model success for Lenovo India with e2e ownership. • Drive initial adoption & regular usage of the model among channel partners/LES stores through relevant actions of policy, incentives, training, BMS. • Drive incremental traffic and conversions on the platform. collaborate with India Marketing & Lenovo.com team for building aligned campaign calendars, key product launches , prebooking campaigns etc. • Enhance & monitor Cx on the O2O platform through multiple input and output metrics. • Improve user experience & resolve issues from a system pov with relevant agencies and stakeholders. • Drive performance management review process internally with all stakeholders internally to ensure adherence to all relevant metrics • Manage & Build vendor ecosystem for Lenovo in the ecomm/O2O space for sustained innovation. • Bring in best practices across categories to drive innovation for Lenovo. • Develop and maintain relationship with key retail partners for continuous feedback loop. #### Position Requirements: 1\. Education/ Qualification • Must Have:  Post Graduation • Desired: MBA from premier B School 2\. Work experience 10+ years of Sales /Retail + Ecommerce experience 3\. Key functional/technical competencies: • High level of customer focus with understanding of customer journey at retail & ecommerce landscape in India. • Must have proven knowledge and experience of managing retail/channel/ and operational experience on ecommerce/portal management. • Must have strong knowledge of processes & tools required to measure experience for online and offline channels. • Must have proven knowledge and experience in Pan India roll out /management of large scale projects with experience on setting up new projects also preferably. • Must have experience of working on Marketing campaigns ( offline + online) including new product launches ( either directly or as a part of a linked team) • Strong presentation, sales, negotiation and influencing skills along with experience on project & program management. • Knowledge of Retail vendor ecosystem. Experience in managing multiple vendors in deploying large scale programs across multiple geos. 4\. Key Behavioral competencies: • Leading and initiating action • Presenting and communicating information • Persuading and influencing • Adapting and responding to change • Strong collaboration ability We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.