Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our team as the National Technical Applications Manager (Remote). Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Our impact: • 70% of critical clinical decisions are influenced by the type of technology we provide. • More than 31 million Canadians benefit from Siemens Healthineers products every year. • An average of 85,000 Canadians per day receive treatment or tests from a Siemens Healthineers device. • Siemens Healthineers participates in 30 healthcare research collaborations in Canada and around the world. https://www.healthcare.siemens.ca/healthcare-company-profile/about The National Technical Applications Manager will be a remote role, based from a home office anywhere in Canada. The National Technical Applications Manager is responsible for people management and development, achieving customer satisfaction goals and for owning the technical aspects of instrument installation process. The National Technical Applications Manager is pivotal in managing escalation processes. This is a role well suited to an ambitious professional, looking for the next step in their career. As the National Technical Applications Manager, your responsibilities will include: Team management: Provide leadership and mentoring for assigned team and products Team disciplinary responsibilities Managing corrective actions with employees as needed Team building and resource management New employee hiring decisions and onboarding Managing account distribution through identifying team member strengths and competencies and then assigning appropriate account matches. Workload reassignment as needed. Management of Delivery of Application Services (Training and Support) in pre-sales, implementation and after-sales. Ensuring the team has the required tools, information, and procedures to implement new instruments and to support customers. Ensuring TASs, AISs and ACs are trained and follow processes and procedures as outlined in Quality Documents Coordinating with all areas of the organization to resolve customer complaints. Working closely with customers to support feedback especially during go-live dates or shortly afterwards. Responsible for successful instrument installation by owning the process through working with project managers, sales, service and TAS's. Expense control Maintaining broad view of clinical application expertise for product lines assigned Responsible for TAO adherence to contractual obligations for services to be delivered and generating revenue for those services requested outside the limits of the contract. As a successful National Technical Applications Manager you will have: 5 to 10 years clinical experience as a Medical Laboratory Technologist 8 to 10 years of field experience as a TAS, AIS or AC MLT/ART license or B.Sc. in Medical Technology Demonstrated in-depth knowledge of Clinical Laboratory Practices and Procedures and the Customer’s Key Deliverable Clinical Knowledge (customer core practices, clinical workflow, disease pathways) Proven Communication and Customer Interaction skills, including Conflict Management Competency in both English and French is an asset. Previous people management experience We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technologies around the world. In our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity, Siemens Healthineers requires employees, contractors, and business partners to be fully vaccinated with relevant dose(s) of a Health Canada approved vaccine for all new hires by their start date. “Fully vaccinated” means it has been 14 days after receiving the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (i.e. two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and which may include, at the Company’s discretion, any further doses in accordance with Health Canada guidelines. will only be granted for medical reasons or on the basis of a protected ground under applicable human rights legislation. Organization: Siemens Healthineers Company: Siemens Healthcare Limited Experience Level: Experienced Professional Full / Part time: Full-time Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment. By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca. Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste. En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.