1. Provide technical daily support for the user Helpdesk services and conduct problem diagnosis and resolution including hardware and software, such as printer system, phone system, and other related equipments, etc.
2. Accept, log and fulfill IT service requests by remote control;
3 Responsible for daily maintenance, trace and follow all the problem had been resolved;
4. Responsible for IT related equipment purchasing application and stock management and assist with IT accessory purchase
5. Provide user training upon request.
6. Explain IT policies and relevant processes to the internal customers
7. Act as coordinator to cooperate with back-end support team (Infrastructure / Application team etc.) to solve problem.
8.To teach and manage the employee to use the computer regularly and other information system according to the company's IT policy and rules;
9.To be in charge of establishing and maintenance the company web and mail system, ensure the information to be conveyed in time.
10. Responsible for relative security system.
11. Other task assigned by leader.

任职要求：
1. College degree or above, major in technical information, computer science or similar discipline.
2. Helpdesk and trouble shooting skills are essential.
3. Fluent Oral and Witten English is preferred
4. Experienced in Office 365, Microsoft Applications; Cisco Call manager and call centers
5. Strong sense of responsibility and team work, good communication skills in Mandarin.

上班地址：上海市徐汇区上海市徐汇区田林路487号宝石园24幢