Job Description

• Interact with different Customer to ensure Customer satisfaction following established procedures
• Perform installations, re-installations, maintenance, and repairs on Customer equipment
• Deliver standard services, network project designs and implementations
• Provide break-fix reactive support and installation for volume and value products
• Enthusiasm non-office hour standby and overnight onsite ad-hoc support

Requirement

• Minimum High-Diploma/ Associate Degree (Technical Field)
• Network related certification preferred
• 2-5 years or more field / onsite working experience
• Relevant product/company knowledge.
• Moderately complex troubleshooting skills
• Basic analytical and communications skills
• Proficient in professional oral, written and telephone communication skills
• Ability to gather relevant information systematically and to solve problems, identify needs, develop and propose solutions
• Ability to maintain ongoing relationships with customers, peers and support partners
• Ability to effectively interact and communicate with people at operation levels
• Perform reporting and administrative functions. Manage time effectively and independent ability working
• Assist the customer with basic product familiarization training on device features during routine preventative maintenance or break/fix engagements
• Familiar with R&S, wireless and security product (e.g. Cisco, H3C, Juniper, Aurba, Arista, F5, Fortinet, Checkpoint, Palo Alto)

Benefits

• OT/Standby Allowance
• Travel & Meal Allowance
• Phone Plan
• MPF
• Medical Insurance
• Local/Oversea Training
• Gratuity
• Paid Leave
• Basic Salary from 15k up to 25k

*** Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration ***

Interested party, please send your details resume with current and expected salary to our HR Department by clicking 立即申請OR apply through our Online System in our website. 

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.