At AIA, our vision is to help people live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity at AIA

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AIA is looking for New Business Consultants on a 6-month Fixed Term contract.

As an New Business consultant you’ll report to the New Business Support Manager and will be responsible for processing and finalising all new business items. This involves working collaboratively with the New Business Operations team to ensure all documentation is completed correctly and in an efficient and customer centric manner.

Key Responsibilities:

• Manage all New business applications, including increases, are completed as quickly as reasonably possible with the highest levels of customer service and accuracy.
• Business is issued with the correct underwriting terms and conditions applied as determined by the underwriters.
• Manage all business in accordance with agreed standards.
• Enquiries from all stakeholders, either via phone, email, fax, or written, are dealt with promptly and effectively and with the highest standard of customer service, meeting SLA’s.
• Continue to build strong internal relationships with New Business and the wider organisation.
• The ability to adapt to a consistently changing environment.
• Ensure established business guidelines regarding New Business are understood.
• Ensure proper authority has been obtained when expectations are required, following recommendations provided.
• Follow all risk and compliance guidelines.
• All admin functions are processed within required turnaround.
• Ensure accuracy and high productivity quality levels are maintained at all times.
• Embrace, champion and promote all AIA digital tools.

About you:

• Previous customer service experience, ideally with a strong ability to handle complex information.
• Data entry & CRM experience.
• Clear and precise communication skills.
• Genuine desire to provide outstanding customer service, demonstrating empathy and rapport building.
• Strong attention to detail.
• Proven problem-solving skills.
• Ability to learn quickly and retain complex information.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Healthier, Longer, Better Lives
At AIA, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility, recharge days, flexible work arrangements and an AIA Vitality membership.  
 
We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.
 
We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.
 
We are an equal opportunity employer that embraces and values diversity and inclusion in our workforce.  We believe that for people to be their best selves at work, they must feel they can be themselves.  We celebrate both our differences and similarities including how we dress, and we trust our employees to dress appropriately and comfortably for their day.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.