Bring your career aspirations to life with AIA!

Provide excellent customer-focused, timely and professionally support to Financial Services Consultants, customers and distribution channels for New Business enquiries.

• Excellent customer care and focus, ability to empathy to customers’ needs and provide a positive customer experience.
• Handling New Business enquiries from Financial Services Consultants promptly and professionally through various channels.
• Handling customer’s feedback, resolving issues and complaints proactively based on ability to identify the issue properly and coordinating with respective department or colleague if necessary.
• Provide support to distribution channels.
• Keeping good record of customer interactions and resolving process.
• Carry out any other reasonable duties as assigned.
• Provide feedback proactively on the efficiency of the customer service process and improve customer experience.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.