Night Auditor

• The incumbent will perform the night auditing functions and assisting with the ancillary related and general other day-to-day functioning of Operations Control Office.

What is in it for you:

• Joining an innovative environment that supports the development and investment of its colleagues
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
• Process all management accounts as required.
• Ensure that reservations details for in house-guests are recorded correctly, ie. room rates,  dates of stay,  authority to charge.
• Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
• Complete 'back up' procedures to save all data.
• Prepare and distribute relevant reports.  Maintain hotel weekly and monthly statistics.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure that suitable crew levels are maintained at all times for the front office team. Authorise all departmental rosters and changes as required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Be proficient in the use of all front and back office equipment.  Ensure preventative maintenance programs are in place.
• Implement training programs for all employees, conduct induction and skills training.
• Carry out reception duties as required.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Performs night security rounds.

Your experience and skills include:

• Fluency in English and local language (verbal & written) essential
• High school diploma preferred, or its equivalent
• Minimum 2 year experience in a similar capacity in a Front Office environment of a luxury property
• Proven training skills
• Proficiency in a Hotel Property Management System
• Must be proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  
• We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS