the night auditor/ receptionist

·Welcomes guests as soon as they arrive with care and attention, with a personalised approach.

·Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.

responsible for the end of day process on the PMS.

·Promoting company’s ALL loyalty program.

·Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.

·Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.

·Competent in taking Reservations, upselling where possible to maximise on average room rates.

·Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.

·Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.

·Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.

·Carries out night audit and daily closure.

·Ensures all areas public areas are cleaned.

·Adheres to Accor All Safety cleanliness standards against COVID-19.

·Works to meet hotel quality and financial targets.

·Required to attend training sessions by company during day time.

·Working hours include weekends and public holidays.

·Previous Customer Service Experience.

·Cash handling experience.

·Previous Hotel experience in a similar role (Desired).

·Guest oriented, service minded, and attentive to details.

·Sparkling personality.

·Well organised.

·Team spirit.

Great people deserve great benefits and yours will include:

·      Personal development programs

·      Complimentary meals on duty and uniforms

·      Worldwide travel perks

·      Pension scheme

·      28 days holidays including bank holidays (increasing yearly)

·      Bonus Scheme

·      Apprenticeship scheme

·      Recommend a friend scheme

·      Employee Advisory Service

·      Essential to be flexible with working hours.