Job Requirements

The main role and purpose of the Night Audit Associate is to ensure the processing of the daily close out procedures and to close out the day. The night auditor also will have some guest interactions so they need to have experience in greeting guest, answering the phone ,processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests and concerns.

Some other responsibilities may be to:

• Welcome guests in a warm and friendly manner.

• Ascertain guest lodging and needs.

• Assists guests in a , friendly, proactive, and efficient manner with appropriate follow-up as necessary.

• Know of all if not most essential aspects of hotel operations.

• Register guests and manages room assignments.

• Collect payments by accepting cash, checks, or charge card payments from customers; and makes change for cash customers.

• Verify identity in accepting credit card payments and to reviewing driver’s license information.

• Operate credit card authorization and card processing systems.

• Balance cash drawer by counting cash at beginning and end of work shift.

• Monitor lobby and check-in activity to determine best action of service room flow.

• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.

• Provide pre-arrival support for special arrival guests such as blocks, groups and teams

Work Experience

Prior Hilton hotel experience or ONQ PM proficiency is preferred

• Phone Etiquette
• Formality
• Adherence to Policies and Procedures
• Multitasking
• Flexibility
• Professionalism and Professional Appearance
• Stress Management
• Payment Processing
• Attention to Detail
• Efficiency
• Time Management
• Resolving Complaints
• Troubleshooting
• Customer Written Communication
• Confidence
• Resilience
• Multilingual
• Empathy
• Patience
• Compassion
• People-Oriented
• Critical Thinking
• Strong commitment to service

Benefits

Paid time off - vacation earned after a year of employment.

Discount on hotel rooms: After 90 day probationary period employees are able to participate in the Go Hilton Team Member and Family & Friends Travel Program, this provides employees and their family with discounts on travel and hotel rooms within the franchise.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.