Night Audit (full time)

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions?

Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

• Employee Assistance Program (EAP)
• Extended Healthcare Plan Coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• All Heartists Travel Program for stays at properties world-wide

What you will be doing:

• The Night Auditor is a multi-role position and is responsible handling aspects of the Front Office, assisting guests both internal and external in an efficient and friendly manner, reconciliation of necessary accounts and functions in preparation for the next business day, and efficiently and accurately balance all Rooms and Food and Beverage charges during audit.
• Provide effective, fast service in a friendly manner
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Answer incoming calls and communicate to other departments as required
• Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
• Check in and out hotel guests according to standards and policies
• Monitor for special rates and billing arrangements
• Keep front desk organized, tidied, and sanitized up to ALL Safe policies
• Ensure front desk is stocked with essential material
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
• Pass on any guest comments to Night Manager or delegates
• Serving as an information source primarily regarding the Hotel
• Ensure guest security by proper handling of guest room keys and personal information according to set policies
• Aware of all emergency procedures
• In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness
• Runs audit reports from Opera PMS ensuring accuracy
• Review Daily Outlet Totals from Point of Sale System and balance daily revenue
• Keep accurate financial records and backups
• Balances, reconciles and settles all bank credit cards
• Perform any other duties as assigned

Your experience and skills include:

• Solid knowledge of Front Office, Night Audit and Accounting Procedures.
• Working knowledge of Oracle Property Management Systems or similar
• Working knowledge of Silverware POS or similar Food and Beverage system
• Strong computer skills, especially with Microsoft Word, Microsoft Excel
• Minimum two years previous experience as a Night Auditor or Reception Agent, ideally in 500+key property
• Ability to work calmly under pressure and multi-task in a fast-paced and constantly changing environment
• Ability to work with minimal supervision
• Must be passionate about guest service
• Must possess excellent interpersonal skills
• Excellent problem solving skills and detail oriented
• Excellent written and verbal communication skills
• Team player
• Professional manner and outgoing personality
• Strong financial and math skills
• Typing speed of 50 wpm
• Ability to work overnight shifts with flexible weekly schedule
• Previous accounting experience would be an asset
• Hotel/Hospitality degree or diploma an asset

Your team and working environment:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

About Fairmont Royal York   

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.     

Our commitment to Diversity & Inclusion:   
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

Note: Must already be legally entitled to work in Canada to be considered for the position