• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:
• Provide warm, sincere and engaging service that follows the service essentials, ensuring Guests feel valued
• Treat each and every Guest as a unique individual, personalizing the interaction(s) with thoughtful and personal touches
• Resolve Guest problems and never say “no” without offering an alternative.  OWN the follow-up to ensure the problem is resolved, and be that guest’s point of contact
• Be an ambassador for the Brand, Hotel, Community and Colleagues
• Be guided by and exhibit Fairmont core values; respect, integrity, teamwork, accountability & excellence
• Be aware of, support and ensure all health and safety policies, environmental policies & evacuation procedures including updates are adhered to
• Follow and deliver all Leading Quality Assurance Standards for your position
• Ensure a safe, clean hotel at all times and take ownership for your area
• Act as a Concierge by answering guests inquiries regarding hotel facilities and the local area
• Assist guests with all luggage and transportation needs
• Valet park and retrieve vehicles in a safe and efficient manner
• Responsible for overnight hotel walkthrough including newspaper and folio delivery
• Responsible for light housekeeping duties and delivery of requested items
• Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction
• Order and deliver newspapers to guest rooms together with guest folios.
• Set up the joggers station. 

Your experience and skills include:

• Must have a passion for the delivery of OUTSTANDING guest service
• Must provide a drivers abstract and driver’s license; must have ability to drive standard transmission
• Must be in excellent physical condition and able to lift heavy items; ability to work in varied weather conditions
• Must have a flexible schedule
• Excellent communication skills, advanced problem solving abilities and be highly responsible and reliable
• Ability to work well under pressure in a fast paced team environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Post-Secondary education in hospitality an asset
• Computer literate in MS Word and Property Manager an asset.

Your team and working environment: 
Centrally located in downtown Calgary, The Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guestrooms, and the recent completion of an extensive renovation project, The Fairmont Palliser is truly the place to be.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS