A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.

As a Night Manager, you re the first point of contact for any general management related queries that arise outside normal operating hours. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:

• Be visible in the hotel lobby and other public areas
• Represent the General Manager and other Senior Managers in their absence
• Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
• Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
• Ensure that all Guest complaints are managed promptly and completely
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports, as required
• Inform other departments of Guest special requests, including early/late departures and room changes
• Maintain awareness of all hotel areas