Job Number 20016646
Job Category Rooms and Guest Services Operations
Location W Ibiza, Paseo Maritimo Santa Eulalia del Rio, Ibiza, Baleares, Spain VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
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ABOUT THE PROPERTY
The new W Ibiza will be located in Santa Eulalia, which is a short drive from Ibiza city’s popular high-end entertainment zone. Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years. The hotel offers 162 rooms and suites and feature extensive B&F facilities with a signature restaurant, all day café with direct access to the boulevard, W Lounge, WET Deck, Beach restaurant Rooftop Bar and W signature Away Spa.
ABOUT THE BRAND
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
MAIN RESPOSIBILITIES
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
EDUCATION AND EXPERIENCE
- 2 years previous similar experience.
- Fluent English & Spanish
- Spanish work permit is required
W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment.
The ideal candidate for this role has extensive experience in managing a Front Office department in a high end, lifestyle kind of environment. You are passionate about the W brand and are eager to be part of this team. You have a natural affinity to styling trends
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