Night Manager

First impressions are everything! As a Night Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. You will lead the team as Manager on Duty during night shifts while being responsible for daily reports and audits.

What is in it for you:

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

What you will be doing:

• Direct and oversee the operation as Manager on Duty for the Hotel during the overnight shift
• Partner with Hotel Security when handling emergency situations such as fire alarms, medical emergencies, and systems outages

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Cross-reference hotel guests’ stays with ALL membership to ensure points and benefits are awarded in a timely manner
• Complete night audit processes and reports
• Transmit daily credit card transactions
• Balance daily revenues
• Generate and distribute daily operational reports
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through upsells across multiple outlets
• Provide leadership support to all members of the Front Office while enforcing hotel standards of excellence
• Take initiative to add a personalized experience
• Ensure guest satisfaction by promptly and effectively handling and complaints 
• Other duties as assigned

 

 

Your experience and skills include:

• Minimum of two years Hotel leadership experience in the Front Office or Night Audit function
• Must possess strong professionalism, charm and confidence with a passion in Service Quality
• Ability to manage conflicting priorities in a busy environment
• Confident and knowledgeable of emergency procedures
• CPR/ First Aid certified advantageous
• Must be approachable and sensitive to guest and staff needs
• Must possess a team player attitude and a drive to achieve goals

Your Team and Working Environment

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer.  We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why Work for Accor?

We are far more than a worldwide leader. We welcome you are you are and you can find the job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor!

careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS