“Placing extraordinary people at the heart of memories made and stories told”

Job Title: Night Porter

Department: Guest Experience

Inspired & Supported by: Guest Experience Manager & Guest Experience and Communications Manager

Your purpose will be:  

To represent the hotel as a charismatic Savoy ambassador overnight and delighting our guests with exceptional service. To work closely alongside the Night Manager to assist with all guest requests overnight

You will be accountable for:

• Engaging enthusiastically in guest interactions, demonstrating knowledge and personality
• Procuring, sourcing, collecting and delivering all guest requests with energy and enthusiasm
• Ensuring security of the hotel overnight

Your key responsibilities & contribution will be:

• Assist with all guest requests in a timely manner
• Support guest arrivals and departure including handling guest luggage securely
• Have full knowledge of all hotel services and the local area
• Maintain front hall coverage and keeping area tidy and clean
• Be aware of where to locate items for all guest requests and ensure the relevant areas are kept well stocked
• Walk the floors to collect breakfast orders and collect & polish guest shoes
• Deliver messages and packages to guest rooms
• Assist other departments when needed e.g. in room dining
• Hand over all information clearly to Night Manager and day team
• Assist the Night Manager in case of an emergency or crisis

What you will need to do this role:  

Essential:

• Excellent customer service skills
• Highly organised and able to work independently and use initiative
• Enthusiastic and positive personality
• Strong communication skills 

Desirable:

• Experience in a luxury hospitality environment

Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

How you will be Extraordinary:

• Your passion for hospitality and your enthusiasm for what you do are clear for all to see.
• You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.
• Your glass is always half full and your positive energy is infectious.
• You are adaptable, and enjoy doing a variety of different things. You would never say ‘it’s not my job!’
• You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard
• You have an eye for detail and are committed to doing everything you can to get it right first time for our guests and colleagues
• You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague  experience
• You are an expert in what you do best, and have the appetite to learn how to do new things
• You are self-motivated, and take ownership for driving your own performance , thriving on being trusted and being given freedom in how you do your job
• You work brilliantly with colleagues across the hotel so that we are one team delivering a seamless and memorable guest experience

What’s in it for you?

• Being part of The Savoy family – our culture is unique!
• We will trust, empower and develop you to fulfil your potential
• You will benefit from training and development opportunities
• We have regular social events
• Competitive Salary and benefits including pension and life assurance
• Laundry services & dry cleaning for uniform
• 31 days of holiday (including Public holidays)
• Colleague restaurant
• Colleague gym facility
• Employee assistance program
• Cycle to work scheme
• Savoy Hotel discount, and discounts in Accor hotels
• And last but not least you will get to work with a team of EXTRAORDINARY people