Are you someone who loves to create meaningful connections with both guests and colleagues? Pullman and Mercure Brisbane King George Square is currently seeking a night owl to join the team as Night Supervisor.

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As a Night Supervisor, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Support with the management of roster, costings and forecasting
• Assist with the professional development of Front Office All Rounders, Night Audit Team & Porters to ensure strong succession planning
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues 
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once and have experience in managing large airline crew movements.

You have experience in Opera, Microsoft Word and Outlook. You will hold a Senior First Aid Certificate and an open manual drivers license. You will be available to work varied shifts from early mornings to late evenings, including weekends, overnight and Public Holidays as per our business demands.

In return, we will provide you with competitive salary package, career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.