Overview of Duties

Welcomes guests who arrive late and takes care of them until their departure

Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures

Is responsible for the hotel once the daytime managers are off duty

Ensures the safety of property and people

Provides a warm and personalised welcome to guests

Anticipates guests' needs and takes them into consideration

Handles any guest complaints and/or remarks

Conveys the hotel image

Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible

Informs guests about the formalities, any special conditions relating to their stay and the services available

Handles phone calls and makes reservations

Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)

Writes a report on activities and incidents that occur during the night

Ensures that guest documentation at reception and in the lobby is available and up-to-date

Promotes the hotel's range of services in order to increase sales

Applies and actively supports the hotel's pricing policy

Encourages customer loyalty by promoting the brand and/or Group loyalty programme

Respects the procedures governing invoicing and cash operations

Is responsible for the reception's cash holdings

Establishes the closing and nightly activity reports for hotel management

Ensures that the workplace remains clean and tidy

Applies the hotel's security regulations (in case of fire, night patrols, closure of the accesses, etc)

Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Skills/Qualities

Good interpersonal skills, guest oriented and service minded

Team spirit

Good listening skills and ability to anticipate

Good presentation and confident speaking skills